Xerox Malfunctioning System

As a designer, working with Xerox work stations have been very difficult. Today when I opened the dialog box I noticed that it called itself a "Malfunction System". Isn't that funny? That Xerox is so aware that their machines malfunction that they've called it a malfunction system? Anyway, I told the office administrator that it would be better to go with a different brand machine when he renewed the lease last year. This "new" Xerox printer has more glitches and issues than the last one and the user interface is less user-friendly. It's as if we've stepped back in time. I'd much have preferred to try a Ricoh, a HP, or a Minolta, or just about any other brand print station. Not only are those machines more user friendly (at least in my experience they have been), the customer service is faster and easier to contact - there isn't so much red tape. With Xerox, you've got to call their 800 number, talk with someone who doesn't have English as their first language and has no idea about what it's like here on site - probably have never seen the machine we're talking about (they're nice but not terribly knowledgeable or helpful) to get a service technician to come out. After all of that nonsense is over, the machine ends up being down for more than a day. That's not kosher in my book.